Privacy Policy

Homesphere Kenya Ltd • Last updated: 16 September 2026

Homesphere Kenya Ltd (“Homesphere”, “we”, “our” or “us”) helps clients find, sell, rent and manage property and access related services. This policy explains how we handle personal information when you visit homespherekenya.com, register an account, save a property, enquire about a listing, arrange a viewing or communicate with our team by phone, email or messaging.

Personal information is information relating to an identified or identifiable person. Different parts of this policy apply depending on how you interact with us. We may provide additional privacy information if a particular transaction or service requires it.

1. Who is responsible and how to contact us

Homesphere Kenya Ltd is the contact point for personal information handled through this website and our property enquiries. Send privacy questions and requests to info@homespherekenya.com, call +254 752 640 411, or write to us at 3rd Floor, The Promenade, General Mathenge Road, Westlands, Nairobi, Kenya.

2. Information we collect

We collect information you provide and information generated through use of the website. Depending on your interaction, this can include:

• Contact details: your name, email address, telephone number and the content of enquiries, calls, viewing requests or messages.
• Property preferences: locations, property types, price range, buying or rental interests, viewing availability, and listings you ask us about.
• Account details: details used to register or sign in and saved properties or enquiries connected to your account.
• Transaction information: details needed to discuss or progress a sale, purchase, lease, management instruction or another service. Where identification or supporting documents are required, we will explain the purpose when asking for them.
• Technical information: IP address, browser and device details, approximate location derived from IP, page visits, website errors and cookie information where collected by our systems or service providers.

If you contact us through WhatsApp, social media or another external platform, that platform may also handle your information under its own privacy terms. Please avoid sending identity documents or financial information through a general enquiry form unless we have arranged an appropriate way to receive them.

3. Where information comes from

Most information comes directly from you when you complete a form, create an account, speak with our team or request a viewing. We may also receive relevant details from a property owner, developer, agent or professional involved in an enquiry or transaction; from a person who introduces you to our services; or from technical systems that help us operate the website. If information comes from someone else, we use it for the relevant enquiry or service and applicable legal purposes.

4. How we use your information

We use personal information to:

• answer enquiries, share listing details and help you compare properties;
• arrange, confirm and follow up on property viewings;
• understand your requirements and provide property sales, lettings, advisory or related services you request;
• operate accounts, saved listings and other website features;
• communicate with parties involved in your enquiry or transaction;
• keep appropriate records, address complaints and meet legal or regulatory duties; and
• maintain the security, availability and performance of our website and services.

We do not treat an enquiry about one property as permission to use your information for an unrelated purpose. If a new use requires a further notice or your consent, we will take the steps required by law.

5. Reasons for processing information

Depending on the purpose, we may handle information because it is needed to respond to your request or provide a service, to perform an agreement with you, to comply with a legal obligation, for a legitimate business purpose such as security or managing enquiries, or because you have consented where consent is required. We consider the information involved and your interests when relying on a legitimate interest. If consent is the basis, you may withdraw it; this does not undo processing that was lawful before your withdrawal.

If certain information is essential to a requested service or required by law, we may be unable to complete the request without it. We will explain this where it applies.

6. Property updates and marketing

Where permitted under applicable law, we may send information about properties, services or events likely to interest you. If you receive a marketing email, you can use its unsubscribe option or contact info@homespherekenya.com to ask us to stop. Please identify the phone number or email address you want removed. Opting out of marketing does not stop messages needed to answer an active enquiry, arrange a viewing or service your account.

7. Cookies, analytics and website logs

Cookies are small files or identifiers that a website can store in your browser. Our site may use cookies for essential functions such as sign-in and preferences. Hosting and security systems may also record technical details of visits and errors. If analytics or embedded third-party tools are used, those services may receive information about a visit and may use their own cookies.

You can manage cookies through your browser settings. Blocking essential cookies may prevent account features from working. If we introduce new non-essential tracking or advertising tools, we will review whether further notice or cookie choices are needed. External services linked from our site have their own privacy practices.

8. Who we share information with

We may disclose information where necessary for the purpose you approached us, including to:

• sellers, landlords, owners, developers, listing representatives and agents involved in a property enquiry or viewing;
• lawyers, valuers and other advisers where a transaction requires their involvement;
• hosting, website support, email, messaging and other service providers that help us operate our business; and
• public authorities where required by law, regulation or a valid legal process.

We seek to share information relevant to the service or legal requirement, not an unrestricted client profile. Another organisation may become responsible for its own handling of your information if you deal with it directly.

9. International access and transfers

Some website, hosting or communication services may store information outside Kenya or allow access from abroad. Where cross-border access or transfer occurs, we seek to apply safeguards appropriate to the information and applicable Kenyan data protection requirements. You can contact us for more information about a particular service provider or transfer.

10. How long we keep information

We keep information for as long as needed to manage the enquiry, account, client relationship or transaction for which it was collected and for applicable legal, tax, accounting, security or dispute needs. An unanswered enquiry may need a shorter period than a completed property transaction. We do not set one retention period for every record in this policy because the purpose and legal requirements differ. When information is no longer needed, we aim to delete it, anonymise it or securely archive it as appropriate. Contact us if you want to ask about a particular record.

11. Your privacy rights and choices

Subject to applicable law, you may ask to be informed about our use of your information, access information held about you, correct inaccurate or incomplete details, request erasure, object to certain processing, and withdraw consent where we rely on it. You may object to direct marketing at any time.

To make a request, email info@homespherekenya.com and describe what you would like us to do. We may ask for information to confirm your identity before disclosing or changing a record. Some requests may be limited by legal duties or the rights of other people; we will explain if this applies. You may also contact Kenya’s Office of the Data Protection Commissioner about a concern or complaint.

12. Security

We work to restrict access to personal information to people who need it for their work and use reasonable technical and organisational steps to protect the systems that hold it. No website or electronic communication can guarantee complete security. Keep your account details private and notify us promptly if you think your account or communications with us have been accessed without permission.

13. Property photos and information supplied for listings

Property owners, developers and representatives may supply images, descriptions and contact information for listings. If you provide material for publication, please make sure you are entitled to share it and let us know if an image contains identifiable people, documents or other private details. If a listing contains personal information about you that you believe should be removed or corrected, contact us with the page address so we can review it.

14. Other websites and children

Links to other property sites, maps, messaging tools or social networks may take you to services outside our control. Please read those services’ notices before sharing information with them. Our property transaction and account services are intended for adults. If you believe a child has shared information through our site without appropriate authority, contact us so we can review it.

15. Changes to this policy

We may revise this policy when our services, systems or legal obligations change. We will publish the current version on this page and update the date above. If a change materially affects information already collected, we will take any additional steps required by law.